Monitoring Hospitality Industry Online

"A number of things could go wrong between the valet and the check out."

90% of those polled in a recent survey indicated that ratings on a review site played an essential role in their booking decision.

45% of the individuals surveyed said that user-generated content, such as reviews—the good and the bad—plays a significant role in their hotel choice. And 68% of the respondents stated that they trust peer reviews

Why Reputation Monitoring?

Once initiated, hotel reputation management becomes a self-sustaining system.

Investing in a ORM solution leaves you, more time to concentrate on offering your guests the best possible experience, an experience that they are likely to review.

76% of travellers in a TrustYou survey noted that they were prepared to pay more for a hotel that has higher review scores.