Monitoring Ecommerce Online

"Marketingland reports that 86 percent of consumers said negative online reviews influenced their online buying decisions."

70% of consumers trust online product reviews and opinion-posts

While only 58% trust statements about a brand found on the brand's own website.

69 percent of people who had problems with a purchase still left a good review because their issues were resolved quickly. Customers hate when they have issues with a brand and are ignored by the company.

Why Reputation Monitoring?

For an online business, online customer reviews sometimes are more important than profits, especially in the beginning stage, since they greatly affect business reputation and customers’ purchasing decisions.

An efficient and appropriate response with effective solutions will reverse the bad impression. Actually, business with online reviews offer a transparent bilateral platform for a closer relationship.

Positive online reviews are working as free advertisements and peer recommendation which reduces your marketing expenses