Monitor It, Manage It and make sure it is the best portrait of who you are!
The marketing aim for every brand is to put out a strong message which will leave the footprints in the mind of the audience about the brand which helps in the brand building and which stays with them. In order to make that message unique, brand thinks of creative content but sometimes it can backfire and become the issue of criticism. To release a successful campaign it is suggested to use brand analytics tools to know the pattern of customer’s reaction to the type of advertisement or campaigns.
Delivering wrong message at the wrong timing can make your whole strategy of the successful campaign, worthless. At the time of planning about campaign, it is vital to consider the timing of running campaign according to the accurate message. Sometimes, timings play a very important role in the failure of the campaign even if the message is accurate. For example – Floating advertisement campaign for winter clothes at the end of winters will not work efficiently and this is the factor of failure of campaigns. Wrong message or chances of wrong interpretation of message can also be the major reason for the unsuccessful campaign. Failure of campaign engages unnecessary cost and efforts by the team. One factor can destroy the whole campaign.
Marketing team can put some very interesting headlines and content in the campaigns but to do that the team has done market research first. Sometimes insufficient market research conducted before the big campaign can reflect different results than expected. The campaign gone wrong due to insufficient research doesn’t get the attention and time it deserves. It could be possible that market research didn’t include the whole market’s scenario, consumer behaviour, market space and a season before stepping in for the campaign. No matter from which industry you belong to, it is always suggested to check and consider all the internal and external factors along with email surveys and consumer feedback and past records to get the accuracy in a campaign.
Sometimes it seems that campaign is failed due to the fact that it hasn’t fulfilled the success metrics. But actually, the success metrics you had set could be unachievable. There are many measures which indicate the possibility of a successful marketing campaign like rising in brand voice and recognition, more consumer interaction, increased conversion rates and more collaboration. If there is a growth in each factor with same or different ratio there is no failure but as a marketer, if you consider only one factor and find didn’t get fruitful results, and don’t take it as a failure. Set the reasonable and realistic targets and check the achievements equally for every part.
Before moving to campaign first you need to consider “what is your Target market” or “who is your target consumer”. If you didn’t identify your target audience accurately then forget about the successful results of a campaign. Identifying your target audience requires a lot of time and effort but it something you absolutely cannot do without.
Failure of campaign spoil the efforts of the team, market research and monetary investment with zero to no ROI. Content is king for the failure as well as the success of any campaign but it is seen many times that the content could be perceived as racist, sexist or biased in some other way. The audience starts criticising such advertisement campaigns, even stop using their products because of the unacceptable content used in advertisement campaigns. There are many cases where many big brands have paid a lot to handle such reputation crisis and have survived the issue but for the smaller brands, it is advisable to take proactive measure to avoid such crisis in the first place. For example –
German skincare brand Nivea also said sorry over its “white is purity” advertisement for deodorant which raised the issue of racism or discrimination. Later on, Nivea apologized for the discrimination on racism.
Check the failed campaign from different perspectives and try to find out the main cause. Start monitoring all the channels and platforms to get the detailed user perception and to know exactly how they reacted also evaluate their reviews and comments and check what their pain point is, know the reason why they are not happy with the advertisement. There are numerous monitoring tools which helps to monitor any brand’s online presence, reviews, complaints, mentions in blogs and newspapers at a one place which saves the time, efforts and costs for the corporate and highlights at which factor your brand is going good and at which factor you need to improve. Monitoring tool called Rankmeonline serves best at this stage.
Shruti Sachdeva is a Client Servicing Manager at Energetic Stars. She is friendly, fun loving, and hardworking person who excels in nurturing company culture, and creating meaningful experiences for clients and co-workers alike. She earned Bachelor’s degree from Delhi University and now with her job she also invests her time in her studies for Masters in Business Administration. Her energy of doing mischievous things and crave for knowledge, finding new ways of customer handling makes her to stand out from the crowd and makes her more creative. In her spare time, Shruti enjoys cooking, reading, spending time with family and friends! Although not musically inclined in any way, shape, or form, Shruti loves singing because she feels it’s a Stress Burster. Moreover she was always appraised for her singing skills since her school days.