Monitoring

Top 5 Indian Complaint Websites you need to know

Being a Customer,if i spend money and didn’t get the tasteful service,I will make grievance to the company.Nowadays,the criteria has been changed,customers are basically mindful with the web and the procedures to destroy the business.Customers realize that business is nothing without its clients.If customers don’t get the good service or product in exchange of money,first they ask the company executive to resolve and if got ignored there then they will be definitely going to the complaint websites and posting complaints about the company to aware the upcoming customers as well as to ruin the reputation of that company.So businessman as well as customers both should be aware about these websites.Business need to know to monitor its brand reputation.Customers  should know about it to freely speak against faulty services and products.

RankMeOnline is a Digital Brand Reputation monitoring tool which helps to get your brand reputation report at one place.It is platform connected with 100+ review and complaint websites,it shows all the complaints posted on different websites at one place in 10 seconds.

Top 5 Indian Complaint
Websites 2018

#1  Consumercomplaints.in

Alexa Global rank – 15,244
Alexa Indian rank -1024

It is ranked first known Indian complaint website.It asks you for the details like complaint company name, website, complaint description, state city etc
Requires your email id and password or link with any social media (fb,twitter,google,linkedin)
there are numerous categories in which u may lodge the complaint. Consumer complaints is connected with more than 100 brands where brand’s admin executives can look after the complaints raised about their consumers. It is platform where they can resolve the issues of consumers and after that mark as resolved.

Consumer
If customers are facing problems after taking product or service from any ex company then they want each n every penny be utilised fully. If they felt mistreated or unsatisfied they will post complaints on every possible site.
Pros

  • Consumer complaints is connected with almost every big brand, there is a possibility of resolution of their problem after it gets attention on consumer complaints portal.
  • Guiding consumers in finding solutions to problems related to Products & Services.
  • Most user friendly, no need to be a tech savvy for creating online complaints.
  • It’s 100% Free, absolutely no charges for posting your complaint.

Cons

  • Sometimes admin who are connected with this complaint website never let your complaint be published and shows any error on backend, which makes customers more aggressive.
Business

Pros

  • Business gets another chance to give best. It is platform where consumer comes when they are fed up dealing a company in the search of help. If the business admin acts calmly and resolve the issues of brand, it gives the positivity to other customers also.
  • Can take the followup action.

Cons

  • Once complaint is registered regardless it is resolved or not, it won’t get disappeared. It is hardest to convince the admin of this complaint website to remove that complaint.
  • One can easily lodge complaint, regardless it is a genuine happening or fake. no checks and balances to ascertain what is being put up here

#2   Complaintboard.in

Alexa Global rank – 27,705
Alexa Indian rank -1824

Complaint board is the second complaint website which is responsive too.To submit a complaint one need to mention his/her complaint along with its subject of complaint, category and country of complaint.Email ID and password or Facebook login details is required to complete the complaint registration.

Consumer

Pros

  • Complaints can be easily raised and gets user attention, which helps the consumer to get resolution.
  • Guiding consumers in finding solutions to problems related to Products & Services.

Cons

  • Sometimes it gets ignored by the admins too, which makes customers more aggressive.
Business

Pros

  • business admin get the attention of actual happening. Admin can give the resolution this time if it was ignored or inability due to any reason,earlier.
  • Can take the followup action.

Cons

  • If complaints get more attention and more clicks by the user, it will automatically get optimised which is bad proven for the company. If any one search for their company it will show up due to optimisation.
  • One can easily lodge complaint, regardless it is a genuine happening or fake. no checks and balances to ascertain what is being put up here.
  • complaints can be removed at discretion.

#3    Consumerhelpline.gov.in

Alexa Global rank – 101,299
Alexa Indian rank -6745

This website has been launched by the Department of Consumer Affairs to create awareness,advise and redress consumer grievances and act as a central registry for lodging consumer complaints. Though all efforts will be made to address these complaints, all complaints may not be fully or satisfactorily resolved.

The Department of Consumer Affairs has launched this portal as an integrated Grievance Redress Mechanism (INGRAM) for bringing all Stakeholders such as Consumers, Central and State Government Agencies, Private Companies, Regulators, Ombudsmen and call centres etc. onto a single platform. The portal will also help in creating awareness among consumers to protect their rights and inform them of their responsibilities. Consumers can register online their grievances through this portal.

Customers

Pros

  • Providing information related to Companies and Regulatory Authorities.
  • Facilitating consumers in filing complaints against defaulting Service Providers .
  • Free to lodge complaints and find the way to resolve their issues.

Cons

  • There are no cons as such, there is a possibility of non response or delays in the resolution.
Business

Pros

  • It gives the platform to the unsatisfied consumers to raise their issue ,as well as gives business to redress their issue instead of letting them to go spread bad word of mouthing.
  • Being responsive on these sites too gives organised and positive vibes about the company.
  • Can take the followup action.

Cons

  • Having excess of complaints can blacklist company ,due to inability to serve their customers.
  • Liberal Access to lodge complaints can give fire to fraud complaints by rival companies

#4  Nationalconsumerhelpline.in

Alexa Global rank – 262,231
Alexa Indian rank -17,845

NCH is a project of the Union Ministry of Consumer Affairs and has recently been shifted from University of Delhi to the Indian Institute of Public Administration . NCH now operates under the Centre for Consumer Studies at IIPA from 2nd Week of May 2014.The project recognizes the need of consumers for a Telephone Helpline to deal with a multitude of problems arising in their day-to-day dealings with business and service providers.

It advises consumers on dealing with problems related to defective products, deficiency in services and unfair trade practices. The Helpline follows a three-tier approach.

  1. First the consumer is informed of his rights in a particular consumer problem and who s/he should approach in the concerned company or the organization.
  2. If the problem remains unresolved s/he would be directed to take up the matter with industry level bodies or chambers of commerce, industry regulators (as they exist in sectors like insurance and banking) or Govt. officials who are in charge of the relevant industrial sector.
  3. As a last resort, the consumers will be advised to take their case to consumer courts under the Consumers Protection Act. This helpline is designed to promote avenues of out of court settlement of consumer disputes and resultantly helps to reduce the burden on consumer courts.
Consumer

Pros

  • Guiding consumers in finding solutions to problems related to Products & Services. .
  • Providing information related to Companies and Regulatory Authorities.
  • Facilitating consumers in filing complaints against defaulting Service Providers .
  • Empowering consumers to use available Consumer Grievances Redressal Mechanisms, Educating Consumers about their Rights and Responsibilities.
  • Developing the awareness among Consumers about their Rights and Responsibilities

Cons

  • Excess support from government leads to Customers making unnecessary complaints or showing irrelevant non-satisfaction status or faulty services.
Business

Pros

  • It gives the platform to the unsatisfied consumers to raise their issue ,as well as gives business to redress their issue instead of letting them to go spread bad word of mouthing.
  • Can take the followup action.

Cons

  • Competitors can take advantage to ruin other online reputation to seek customers.
  • Incase of Legal matters discussed on these portals can force customers to search any other provider.

#5  icomplaints.in

Alexa Global rank – 391,381
Alexa Indian rank -23,673

iComplaints (iComplaints.in) is a platform to create free online complaints using the power of Internet to transform society and organisation. We give a chance to an ordinary people to speak, raise his voice for faulty services or products and get support from others. We provide all tools and a huge community to listen your voice for your online complaints.
Creating an online complaint is now a matter of few seconds with just some clicks and correct information you can put your voice to whole world.

Consumer

Pros

  • Freedom to speak against faulty services and products
  • Most user friendly, no need to be a tech savvy for creating online complaints.
  • It’s 100% Free, absolutely no charges for posting your complaint
  • Service provider & companies followup delivered to your email box
  • Create, edit, delete or modify complaints in just few clicks.
  • Easy access control panel to manage all your complaints & comments.

Cons

  • There is a possibility of non response or delays in the resolution.
  • Sometimes, your complaints are there as it is, no actions are taken to resolve.
Business

Pros

  • Can handle legal and big matters seriously on these platforms.
  • Business admin get the attention of actual happening. Admin can give the resolution this time if it was ignored or inability due to any reason,earlier.

Cons

  • These websites may ask for collaboration charges for hiding complaints from their portal.
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